Humans of Healthcare
Every patient, every doctor, every social worker has a story.
When we use health and social care services, these can be some of the darkest days of our lives. When we need our doctors, nurses, receptionists or social workers the most, we expect them to be at their best. Every day.
Sometimes we fail to see the men and women who work tirelessly to provide world class health and social care in a busy, challenging and constrained working environment. We see these men and women as a job; a uniform; as part of the system.
On top of this, we don’t see the thousands of people working to support the front line of delivering care. Every patient, every doctor, every social worker has a story.
Our work on Humans of Healthcare aims to start a different type of conversation about what health and social care means to people, by sharing people's experiences of care.
Humans of Healthcare moments (a 2-3 min listen)
Click on an image below to hear a short clip from one of the Humans of Healthcare.
"I’m fast asleep, the phone rings and it is a lady from Oxford going, 'it's your time, to transplant and you need to come in now'."
"When you realise that you are responsible for something as precious as somebody's life, it puts everything into perspective"
"I was needing to tell her that she was dying... I was quite a young GP at that time and she helped me do that."
"She treated me like a human and he treated me like an arm."
"That's why I stay in health... you are a champion; you are a blind visionary; a deaf listener and a patient, patient champion..."
And she [my Mother] had always said to him, 'there’s something not right, there’s something not right, there’s something not right'. And they [the doctor] said, ‘no, no, no - there is nothing wrong with her.'
"I have cared for people in their own homes, in hospitals, in care homes and in prison. I have cared for them through to recovery and through to death. I’ve laughed and I’ve cried – but there’s been more laughter than tears."
"And what I noticed was that actually adults were more scared of those kids than the kids themselves..."
"End of life care is one of the most important things in the end, because I do believe strongly that what we're left with about the people we love when they are gone is so important"
"I'm a cog somewhere in the wheel, hopefully helping someone - cure them or get better in some way, shape or form"
"Give responsible people more responsibility and they will act more responsibly."
"This sounds kinda corny, but I feel like some of the stuff that we do can make a small difference to people's lives."
"I walked a mile and a half to the doctors... and within probably an hour and a half I was on an operating table at one of the heart hospitals."
"It doesn’t matter who you are and what you’ve done - but it’s what you've got to offer, what you believe in and what you’re willing to contribute that will give the greater change."
"Life kind of gets in the way of work, doesn't it?"
"I used to think that patients with Type 1 Diabetes like me were just recipients of care. Now I'm like Claudio Ranieri, managing my healthcare team, information sources and friends and family to get good results."
"Technology enabled and integrated care will provide better care to everyone. Let us all help to shape the future of care."
"He is a miracle, 'cause he should have died that day. He really should have."
"My advice for a student studying to become a healthcare professional - listen to the patient and then respond with integrity."
"... make sure that they put the patients first and put themselves a very close second... if you get it wrong... over a prolonged period of time [it] can lead to complete burnout."
A story a day (a 15 min listen)
Click on an image below to hear a podcast length interview with one of the Humans of Healthcare.